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As a Senior Systems Engineer, I am dedicated to architecting, implementing, and managing robust IT infrastructures that drive operational efficiency. My extensive knowledge spans a wide array of technologies, enabling me to design and maintain scalable systems tailored to meet any provided needs. I have expertise in, but not limited to, Systems Architecture and Design, Virtualization (VMware, Hyper-V), Cloud Computing (AWS, Azure), Server and Storage Solutions, Disaster Recovery Planning, Automation and Scripting (PowerShell, Python), & Database Management. ...

This week I decided to tackle some automation using the IncidentIQ API. The goal is to create a ticket in IncidentIQ when students are enrolled or withdrawn. API access for IncidentIQ is disabled by default. After a quick request to their support team, a new item in the dashboard appears under Administration > Developer Tools. This is where API tokens can be created, and a link to their documentation can be found. I also came across another public facing set of API docs here. ...